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Fierce Conversation

Every conversation can be a turning point. This tool helps you prepare a powerful, direct opening — 60 seconds that change everything.

THE METHOD — SUSAN SCOTT

A fierce conversation is one in which we come out from behind ourselves into the conversation and make it real. The model: 7 steps, 60 seconds, then you stop talking.

1Name the issue
2Give a concrete example
3Describe your feelings
4Show the consequences
5Name your contribution
6State your wish for resolution
7Invite them to speak

💡 Think of a real conversation you've been putting off — a difficult truth you need to tell someone. Keep that situation in mind as you work through the steps.