Prepare a difficult message with honesty and empathy — using Marshall Rosenberg's 4-step model.
THE 4 STEPS — MARSHALL ROSENBERG
1Observation — Describe what happened — purely factual, like a camera recording.
2Feeling — How does this make you feel? Use genuine feeling words.
3Need — What universal need is unmet? Think deeper than the situation — connection, safety, respect, autonomy, fairness, order, clarity.
4Request — Make a specific, positive, actionable request.
💡 Think of a specific situation — a conflict, unease, or need that's gone unspoken. Keep it in mind as you work through the steps.